How Firms Can Nurture Internal Thought Leaders
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A novel way to boost client satisfaction
The way we communicate not only changes how efficient we are, it affects client satisfaction. By following the “digital breadcrumbs” that...
Bringing agile to customer care
Empowering frontline workers to excel as team-based problem solvers is seeing early adopters achieving impressive performance gains.
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Agile has tremendous potential to revolutionize customer care and unlock the value of frontline employees, who represent a huge untapped...…
Whistle while you work!
Working in an environment that has music playing throughout the day increases productivity levels and team morale. An improved mood from...
Millennials no longer watch TV. Mobile is the future.
Generally, our audience don’t notice much of a difference in what channels are used, however, there are huge differences in the way...
One is the loneliest number
How clustering them on teams and improving their promotion process can put an end to the costly workplace isolation experienced by many...
Don't be a busy fool!
If our activity is not productive we are simply wasting time. It’s easy to be too focused on the doing and the implementation and...
Most people think they know what they are good at. They are usually wrong.
Take time out to analyse what you do through a feedback analysis. The method is a great way to understand where your strengths lie and...
Is anybody listening to me?
Anyone who has collaborated with colleagues on a group project knows just how hard it can be to share and receive ideas. To move the...
How to get your to-do list done when you’re always in meetings
Although you may long for the perfection of a meeting-free day, you can still get project work done when you’re interrupted by meetings....
Walk a mile in someone else's shell...
When employees lack motivation it is worth taking the time to analyse the reasons from their perspective. Research on motivation...
DO YOU HAVE THE COURAGE TO BE AN AGILE LEADER?
Trust, or lack of trust to be specific are most commonly associated when considering or planning for a shift to agile working.
In a...
How to speak up when it matters
Speaking up is hard to do. Make it easier by following these three steps when you feel a situation warrants your intervention.
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While we’d all like to think that if we saw something, we’d say something in these situations, we are strikingly bad at anticipating how...…
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