The age of collaboration - but not for the law...
Over the last 12 months the emergence of flexible resourcing providers in the legal market has picked up pace - think the likes of...
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4 things to consider if you want to retain Millennials
Parents' Day – the millennial's equivalent of 'Bring your kids to work' day – this company tried it and it was awesome!
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More than 100 moms and dads (and grandparents!) joined us in our office the first year, and more than 150 showed up for the second....…
Experience metrics
Client-experience metrics, such as net promoter score, customer-satisfaction score, and customer-effort score, have proliferated over the...
How do you take your content to the next level?
Some great tips from Ben Hollom in the link below on how to make your content go from 'meh' to 'amazing'. It's particularly...
What can professional services learn from Zoella?
Video bloggers, or vloggers, have mastered audience engagement in a way that most marketers can only dream of.
But what, if any,...
Client journeys
Most firms focus on touchpoints - individual transactions through which clients interact with a firm - and don't think about client...
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