Over the last 12 months the emergence of flexible resourcing providers in the legal market has picked up pace - think the likes of...
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Parents' Day – the millennial's equivalent of 'Bring your kids to work' day – this company tried it and it was awesome!
More than 100 moms and dads (and grandparents!) joined us in our office the first year, and more than 150 showed up for the second....…
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Some great tips from Ben Hollom in the link below on how to make your content go from 'meh' to 'amazing'. It's particularly important to...
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Client-experience metrics, such as net promoter score, customer-satisfaction score, and customer-effort score, have proliferated over the...
Video bloggers, or vloggers, have mastered audience engagement in a way that most marketers can only dream of.
But what, if any, lessons...
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Most firms focus on touchpoints - individual transactions through which clients interact with a firm - and don't think about client...
The title is a question I was asked in today's webinar but which, unfortunately, didn't show up until the event ended!
It's a question we...
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