PM Forum


4 things to consider if you want to retain Millennials

Parents' Day – the millennial's equivalent of 'Bring your kids to work' day – this company tried it and it was awesome!

More than 100 moms and dads (and grandparents!) joined us in our office the first year, and more than 150 showed up for the second....…

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Experience metrics

Client-experience metrics, such as net promoter score, customer-satisfaction score, and customer-effort score, have proliferated over the...

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Client journeys

Most firms focus on touchpoints - individual transactions through which clients interact with a firm - and don't think about client...

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