A novel way to boost client satisfaction
The way we communicate not only changes how efficient we are, it affects client satisfaction. By following the “digital breadcrumbs” that...
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As more and more of our interactions happen digitally, we continue to experience new forms of miscommunication and misunderstanding. One...
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Great exercise for any firm- no matter how big or small!
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Can a few bucks spent on a cup of coffee change the culture of a whole company?
How to respond when you’re left out of important meetings
Never an easy situation but there is a better way to deal with the omission than confrontation or resignation.
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Next time you discover you’re not on the invite list, don’t despair. Turn the omission into an opportunity to evaluate what you have to...…
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