While we shift from remote to hybrid work, it’s essential for us to establish guidelines around digital communication with our colleagues. This article has some suggestions to help ensure that everyone on your team has the same expectations — regardless of who is working from where.
It didn’t take me long to discover that the team in question was using its collaboration tools in every which way but the right one. In the team’s hands, Microsoft Teams chat had become a devious way for members to avoid video-call collaboration. Members were also sharing the same messages and documents using multiple collaboration tools, making it hard for anybody to know where to go for what. Finally, some members were commenting on tasks using 10-word IM messages, without explaining if their message was an opinion or a request for action.
https://hbr.org/2021/05/did-you-get-my-slack-email-text?deliveryName=DM131722
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