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Sustaining Digitisation Hinges on Culture

Contrary to the headlines about robots taking over, meaningful dialogue around the value of people and importance of culture is at the...

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Smarketing - Why Merging Sales and Marketing is the Future

While this article is a bit "fluffy" it's talks about "why", rather than a "How", it does add to the debate and the fact of the matter is...

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Two New Commandments of Customer Engagement

The digital revolution is transforming the relationship between consumers and companies. Nearly all business functions are feeling the...

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10 Principles for Digital Disruption

Insights to support your firm’s client strategies and digital innovation

The web hasn’t changed what customers want, it has empowered them. We want to consistently be the best in how we treat our customers.” ...…

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