Insights to support your firm’s client strategies and digital innovation
The web hasn’t changed what customers want, it has empowered them. We want to consistently be the best in how we treat our customers.” ...…
Delighting clients by mastering the concept and execution of an exceptionally good client experience is a challenge. But it is an...
Never has it been more important for the professions to remember that a brand is only as strong as the relationship between client and...
Client-experience metrics, such as net promoter score, customer-satisfaction score, and customer-effort score, have proliferated over the...
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