By integrating and aligning Client Experience and Employee Experience with a single Chief Experience Officer role, a firm can centralise the value in its people-centered functions – people outside the organisation (clients) and people inside (employees).
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The employee experience is similarly important, and it can often go overlooked. EX — the sum of all interactions an employee has with an organization, from recruiting to an exit interview – also significantly impacts business performance.
https://hbr.org/2019/06/why-every-company-needs-a-chief-experience-officer
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