Hilary Gladwell of Nisus consulting explores emotional intelligence (EI) in depth, after attending a PM Forum South West event with Ruth Moody of Farscape in January 2017. This article talks about understanding what makes us and others ‘tick’ can be a powerful aid to better working relationships, not to mention non-work life.
Check out almost any management insight these days and there is bound to be something about the value of emotional intelligence (EI). It’s ubiquitous; and for good reason – understanding EI can not only improve your work culture but it may also be the key to unlocking client relationship development.
http://www.nisus.net/why-emotional-intelligence-may-be-the-key-to-building-client-relationships/
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