Building rapport successfully while wearing a mask is quite a challenge. This article provides some handy and practical tips. Pace and tone of voice are particularly important. Nobody wants to sound like the chap breathing into the helmet. Mask and mirror time anybody?
Nonverbal communication in the workplace is extremely important. Whether you’re trying to sell a car, pitch a project to your boss, or nail a job interview, what you convey beyond words can determine the difference between success and failure. This makes communication in the age of Covid-19 more challenging for the obvious reason that masks, a necessary component of fighting the pandemic, hide the parts of our faces that display facial expressions — particularly those micro expressions that we use without thinking to convey as well as perceive sincerity, trustworthiness, and good intentions.