“We cannot solve our problems with the same level of thinking that created them.” So said Albert Einstein. So what does it take to increase the complexity of our thinking?
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Consider the familiar story of the esteemed consultant brought in to address the CEO’s concern that decision making in her organization has become too centralized. The consultant’s solution? A detailed plan to decentralize. Three years later the CEO calls the consultant back in, worried that decision making has become too decentralized. The solution? A detailed plan to centralize.
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